Frequently Asked Questions

Yes. Special-order parts require payment before they are ordered.

Special-order items are generally non-returnable. If a supplier accepts a return, applicable restocking fees may apply.

Please send us an email with your name & order # in the subject line and we will reply as quickly as possible.

No, we only install parts that we've sourced ourselves because we know exactly what we're getting and can fully support and warranty the installation.

Absolutely. We work with many of the industry's leading manufacturers and can recommend components that suit your vehicle, driving style, and budget.

Yes. If you've purchased parts through Concept Distributing, we're happy to answer questions and help you get the most out of your investment. We are unable to provide installation advice or troubleshooting over the phone. For installation instructions, technical guidance, or product-specific information, please refer to the manufacturer's website and documentation.

Lead times vary by manufacturer and availability. We'll provide the most accurate ETA possible and keep you updated if anything changes.

Yes. A pre-purchase inspection can identify hidden damage, worn components, previous repairs, and modifications before you commit to buying.

Yes. We rebuild many performance shock brands. Contact us with your shock model and we'll let you know if rebuilding is available.

Yes. Manufacturer warranties apply to the products we supply, while Concept Distributing warranties the quality of our workmanship. Warranty coverage does not apply to normal wear, misuse, racing, or failures related to improperly supplied or installed customer parts.

Yes. We ship parts throughout Canada. Shipping costs and delivery times vary depending on the product and destination. Sorry no international shipping for now!

Most in-stock items ship quickly, while special-order products depend on manufacturer availability.